Shipping policy

Reliability is a cornerstone of longevity. We prioritize fast, domestic fulfillment to ensure your pet's wellness routine remains uninterrupted.

2.1 Dispatch & Processing All orders are generally dispatched within 1 business day of payment confirmation. You will receive a confirmation via email and another notification with a real-time tracking link once your order leaves our facility.

2.2 Delivery Timelines In alignment with our 2026 operational mandate, we offer:

• Standard Domestic Care: 2–5 business days via US/EU hubs.

• Personalized/Lab-Batch Items: Custom-made products (such as personalized ID tags) may require 7–10 business days for delivery.

2.3 Free Shipping Thresholds We utilize a dynamic Cart Progress Bar to help you maximize value. Orders reaching the designated threshold shown in your cart drawer qualify for Free Standard Shipping. We recommend adding a "Boring" Essential subscription (e.g., Waste Bags) to your high-ticket anchor items to easily unlock this benefit.

2.4 International Shipping & Customs Traps To maintain our "Silver Heritage" brand integrity and avoid customs seizures, we do not ship liquids or supplements internationally. We currently serve domestic regions only to guarantee delivery windows under 7 days.

2.5 Undelivered Packages If the courier is unable to complete delivery, they will make up to two additional attempts. Please ensure the address and zip code provided in your Pet Profile are accurate, as we cannot be held responsible for delays due to incorrect information.